from City Irrigation Ltd

About Us City Irrigation Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at stores@cityirrigation.co.uk Our Contact details: City Irrigation Ltd Bencewell Granary, Oakley Road, Bromley Common Kent BR2 8HG Phone: 0208 462 4630 Fax: 0208 462 3810 Email: stores@cityirrigation.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Veiw Basket/Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Payment can be made online with a Credit or Debit Card, alternatively you can send your order through to us and ring to arrange payment by Card , BACS or cheque. If your not sure about your requirements of the contents of your order, please use the "ring to arrange payment" option" and give us a ring, we can then edit your order to meet your needs and take payment over the phone.

Shipping And Handling Goods are usually delivered by post or carrier, who will require a signature as proof of delivery. If you wish to have the goods left at an empty address, this is done at your risk and no responsibility will be accepted by either ouselves or the carrier. All shipping costs irrespective of descriprion include cariage, packing and handling charges and will be subject to the appropriate Vat. We will do our best to ensure we meet your selected delivery schedule; however as this is often in the hands of a third party, courier or mail. We cannot make any financial guarantees beyond refund of carriage or cancellation of order.

Delivery Schedule We hold extensive stocks of the items we sell and try to deliver most orders within 1 -5 working days. If you require special delivery either overnight or by a certain day. Please add this to the special delivery instructions, send a covering email or phone Should there be excessive delays we will contact you by phone or email. Most item are in stock and available for all our delivery options. These are: Standard delivery - Usually 1- 5 working days Next Working Day (Overnight) Delivery - Orders recieved before noon will be delivered the next working day AM Delivery - Orders received before noon will be delivered the next working day before noon Saturday delivery - Orders will be delivered on the next Saturday Same Day - Same day delivery is available on most products. All prices are quotedt individually. Please ring to arrange. We will do our best to ensure we meet your selected delivery schedule; however as this is often in the hands of a third party, courier or mail. We cannot make any financial guarantees beyond refund of carriage or cancellation of order.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is included.

Credit Card Security When you make payment by credit or debit card on our site you are sent to the Worldpay site to make the payment. Worldpay is part of The Royal Bank of Scotland Group which also includes NAT West Bank Shopper Security Statement (from Worldpay site) Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information. Transaction Encryption The transfer of the purchase details from the retailers site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof. Data Storage Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

Guarantee All products are guaranteed against defects for 12 months by City Irrigation Ltd. This assumes correct usage and maintanace of the product if required. In addition we offer a 30 day no quibble money back guarantee on unused complete products should you find them to be unsuitable. These products should be returned in a condition suitable for resale as the original product. Please note that manufacturers often offer longer guarrantees. City Irrigation Ltd will be happy to handle any warranties of this nature subject to acceptance of the warranty claim by the original manufacturer.

Reaching Us If you need to reach us, please email us on stores@cityirrigation.co.uk, alternatively, you can call us on 020 8462 4630 or fax us on 020 8462 3810 or write to us at City Irrigation Ltd, Bencewell Granary, Oakley Road, Bromley Common Kent BR2 8HG

Privacy Policy City Irrigation Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We want you to be completely delighted with any purchase from City Irrigation Ltd and we offer a 30 day money back guarantee. Upon delivery please inspect the goods and make a note on the delivery paperwork of any damaged or defects. If you are not completely satisfied then simply return the products to us in the original condition and packaging and we will refund the purchase price.

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City Irrigation Ltd, Bencewell Granary, Oakley Road, Bromley Common, Kent BR2 8HG.
Tel:020-8462-4630 Fax:020-8462-3810 email:stores@cityirrigation.co.uk
Reg No: 2064704